COVID-19 UPDATE

COVID-19 UPDATE

To Our Valued Guests,

At The Estes Park Resort and Waterfront Grille, the health and safety of our guests, staff, and community are and continue to be our highest priority. Larimer County Department of Health and Environment and the Town of Estes Park have issued public health orders limiting visitors to Estes Park by closing short-term accommodations within Estes Valley to help slow the spread of COVID-19. The order takes effect March 23 at 12:00 p.m. through April 17, 2020. During this time, our hotel and restaurant will remain closed.

We continue to follow updates, recommendations, and guidelines from the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC) and local agencies as the well-being of our guests and staff is of paramount importance. We are devastated to see the global impact of the COVID-19, and our hearts go out to those affected.

OUR CANCELLATION POLICY

The Estes Park Resort is committed to ensuring our customers experience flexibility during these challenging times.

Existing reservations now through April will be cancelled without penalty.

Reservations May through June will follow Estes Park Resort’s cancellation policy of 48 hours prior to arrival with flexibility on cancellation requests through June 30, 2020 due to travel restrictions.

Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider for information on their policies.

Our on-site team is available on a limited basis to assist with current and future reservations. Please call (970)577-6400 or email info@theestesparkresort.com.

GROUP SALES

To contact Group Sales regarding existing bookings; conference or event postponements and rescheduling, please contact your Sales Manager directly via email or email Jessica Armour at JessicaA@immhotels.com.

OUR COMMITMENT

Throughout this closure, we continue to maintain the highest possible cleaning standards to ensure a safe and comfortable environment for all. We appreciate your patience and flexibility as we do our best to continue to serve your future travel needs.

For updates from The Estes Park Resort, we encourage you to check our website regularly.

Please stay safe.